Shawn R. Smith

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Shawn R. Smith, MBA, CPXP, Vice President & Chief Experience Officer

Shawn R. Smith, a Certified Patient Experience Professional, is Chief Experience Officer at MedStar Washington Hospital Center.

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3 experiences of hospital care and why we measure them

by Shawn R. Smith, MBA, CPXP, Vice President & Chief Experience Officer
October 19, 2018

We aim to enhance patient experiences at MedStar Washington Hospital Center (MWHC) through a trickle-down approach, from staff to patient….