Shawn R. Smith

Author

Shawn R. Smith, MBA, CPXP, Vice President & Chief Experience Officer

Shawn R. Smith is a Certified Patient Experience Professional and Chief Experience Officer at MedStar Washington Hospital Center.

3 experiences of hospital care and why we measure them

by Shawn R. Smith, MBA, CPXP, Vice President & Chief Experience Officer
October 19, 2018

We aim to enhance patient experiences at MedStar Washington Hospital Center (MWHC) through a trickle-down approach, from staff to patient….